Refund and Returns Policy

Refund & Returns Policy

Due to hygiene and safety considerations, especially given the intimate nature of our products, we must uphold strict return guidelines:

We cannot accept returns for change of mind, incorrect sizing selected at purchase, or opened packaging. This hygiene precaution ensures patient safety and product integrity.
Unused items in their original, sealed packaging may be returned within 14 days of receipt for a refund or exchange, provided they remain in original condition and include a copy of the original receipt.
Please notify us of your intention to return within 7 days of receiving your order by contacting our team at:

(E) admin@recoverygarments.com.au
(P) 0477 047 555 (Mon–Fri, 9am–5pm)

Unauthorized returns cannot be accepted.
Returned items must be sent at the purchaser’s expense and accompanied by the receipt.
A 20% restocking fee may apply to approved returns, at our discretion.
If the return is due to our error—such as a fault or wrong item sent—return shipping will be covered by us.

Key Summary for Customers

Situation	Return Eligibility
Change of mind, wrong size, opened	Not accepted
Unused, sealed within 7 days	May be returned or exchanged (receipt required; restocking fee may apply)
Program error (faulty or incorrect)	Return shipping covered by us